We collect personal information about you, directly from you when you:
- register on this Site
- send us an email enquiring about information on us or anything on this Site; or
- in any other way when you provide personal information to us via the Coaching Toolbox website.
We may also collect personal information about you indirectly through your use of this Site and the services and functionality offered through it.
The kind of personal information we collect
We collect only the personal information you give to us or authorise us to collect from other people or sources.
The information we collect may include your name, email address, phone number and IP address (including country IP address originates from).
We may also collect information about any other personal information you may choose to provide to us, or authorise other persons to provide to us.
If you choose not to provide us with personal information, we will be unable to provide access to certain content or services.
How we use your personal information
We use your personal information for the following purposes:
- providing you with information about Coaching Toolbox;
- replying to your queries;
- providing you with coaching or training information; and
- for any other purposes that we notify you or at the time your personal information is collected.
We may use your personal information to create an individual profile for you so that we can enhance your user experience. If you have not consented to us doing this, you can ask us not to use a profile of you for this purpose.
If we rely on your consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
You can ask us to 'block' or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us doing so. If you are entitled to restriction and if we've shared your personal information with others, we will let them know about the restriction where it is reasonably possible for us to do so.
Right to object
You can ask us to stop processing your personal information, and we will do so, if we are:
- processing your personal information on the basis of the legitimate interests of us or a third party, unless we can demonstrate overriding compelling legitimate grounds for the processing, or the processing is required for the establishment, exercise or defence of legal claims; or
- processing your personal information for direct marketing purposes.
How we may share your personal information
We may share your personal information with organisations that we may appoint to carry out administration, processing and other services on our behalf. These service providers will not be authorised by us to use or disclose your personal information except as necessary to perform services on our behalf, or to comply with legislation.
We may also disclose your personal information for the purposes of safety and security to relevant law enforcement bodies, or as may be authorised by you.
Cookies and Analytics
Like many other website operators, we may use 'cookies' on NZR websites including this Site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and are used to record how you navigate the Site on each visit, including providing us with information about pages and advertisements (including click through from emails) which have been viewed, how frequently particular pages are visited and the most popular areas of NZR websites.
In addition to cookies, we may use Google Analytics and other tracking software including, but not limited to, Google, Facebook, Instagram and Twitter retargeting throughout NZR websites to understand and optimise user experience and to improve NZR advertising. This tracking software collects and analyses certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behaviour and usage information, and other similar information.
We and any of our third party analytics service providers may:
- use the cookies of that analytics service provider together with the cookies of another analytics provider to inform, optimise, and serve ads based on a user's past visits to this website.
NZR websites may also detect and use your IP address or domain name for internal web traffic monitoring and capacity purposes, or to otherwise administer the relevant NZR websites, but no personal information is collected.
Patterns of use by visitors to this Site may be tracked for the purposes of providing improved service and content based on review of user’s website traffic patterns.
Storage and Security
We will only hold your personal information for as long as necessary for the purposes for which it was collected (unless otherwise required by law).
We will take reasonable steps to safely and securely store your personal information against loss, unauthorised access, disclosure, use, modification or other misuse. However, we cannot guarantee the security of information you provide to us via electronic means as information sent over the internet may be unsecure.
Your personal information may be held by us in New Zealand. It may also be held on our behalf by service providers who are located in either New Zealand or Australia.
Accessing and Correcting Your Personal Information
You are entitled to request access to, and correction of, the personal information we hold about you.
If the information you have requested can be readily retrieved, and subject to any lawful grounds for withholding, we will provide you with a copy of the personal information you have requested.
You may update or correct your personal information online by logging into your Coaching Toolbox account. You can also contact us in writing or by email. If we agree with the correction requested, we will make the change. If we do not make the correction requested, you can ask for your request to be kept with the personal information of yours that we hold.
If you no longer want to remain a member of the Coaching Toolbox, you are able to cancel your Coaching Toolbox membership by emailing us to request cancellation, or opt out of receiving communications from us.
Requesting Erasure of Your Personal Information
You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it, if you withdraw your consent (where applicable) or you validly object to the processing. If you are entitled to erasure we will comply with your request as soon as reasonably practicable. Note, even after our reasonable efforts to erase, there may be some residual information that could remain within our databases and other records which is not removed. We may also need to retain certain information for recordkeeping purposes, for compliance with our legal obligations, for the establishment, exercise or defence of legal claims and/or to complete any transactions started before your request is received. If we have shared your personal information with others, we will let them know about your request where reasonably possible.
You have the right, in certain circumstances, to obtain personal information you've provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere. You may also ask us to transfer this data to a third party of your choice where this is technically practicable.
Right to lodge a complaint with the supervisory authority
If you are based in the European Economic Area (EAA) and have a concern about any aspect of our privacy practices, including the way we've handled your personal information, you can report it to the relevant Supervisory Authority in the EEA.
If you ask us, where it is reasonably possible and lawful for us to do so, we will tell you who we have shared your personal information with so that you can contact them directly.
Please be aware that some of these rights may be limited or unavailable, for example where we have an overriding interest or legal obligation to continue to process the data.
You can contact us at any time regarding your personal information through our Privacy Officer who can be contacted by the following means:
Address: New Zealand Rugby, PO Box 2172, Wellington 6140, New Zealand
Phone: +64 (0)4 499 4995